Help & Resources
Frequently Asked Questions
Everything you need to know about our products, ordering process, quality standards, and policies — all in one place.
18 questions answered
7 topic areas
Support replies within 24h
Product Safety & Usage
Our peptides are sold strictly for laboratory and scientific research purposes. They are not intended for human or veterinary use, consumption, or medical application. All products are provided to qualified researchers and institutions for in vitro and in vivo scientific studies only.
Our products are available to licensed researchers, academic institutions, biotechnology companies, and qualified scientific professionals. By placing an order, you confirm that you are a qualified researcher and that the products will be used solely for lawful scientific research.
Sourcing & Quality
All Celine Peptides peptides are synthesized using rigorous quality control protocols to ensure consistent purity and potency across every batch. Each is independently tested by third-party labs.
Yes. Every batch undergoes independent third-party testing to verify purity levels exceeding 99%.
Product Information
Peptides are shipped as lyophilized (freeze-dried) powder in sealed vials. This form provides maximum stability during shipping and storage. The lyophilized format extends shelf life significantly compared to liquid solutions.
Reconstitution refers to returning a lyophilized compound to solution for laboratory use. Researchers should follow their institution's standard protocols for solvent selection and handling.
Lyophilized (unreconstituted) peptides should be stored at -20°C or below, away from light and moisture, to preserve chemical stability for research use.
Properly stored lyophilized peptides maintain their integrity for 24 months from the date of manufacture. The expiration date is printed on each vial label. Reconstituted solutions should be used within 28 days when stored at 4°C.
Orders & Delivery
Standard shipping within the contiguous US takes 3–5 business days. International orders typically arrive within 7–14 business days depending on destination and customs clearance.
Yes. Once your order ships, you will receive a tracking number via email. You can use this number to track your package through our carrier's website. Orders are typically dispatched within 1–2 business days of payment confirmation.
If your order arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.
Payments & Support
We accept major credit and debit cards (Visa, Mastercard, American Express), bank transfer, and cryptocurrency (Bitcoin, Ethereum, USDT). Bank transfer is available for all orders — simply select it at checkout and follow the instructions to complete your payment.
Yes, we ship internationally in addition to the United States. Any customs duties, import taxes, or fees are determined by the destination country's regulations and are the buyer's responsibility.
You can reach our support team via the Contact Us page, by email at [email protected], or through our live chat. We typically respond within 1–2 business days. For urgent matters, please indicate the priority level in your message.
Legal & Compliance
Celine Peptides products are sold legally as research chemicals for laboratory use only. Regulations regarding research peptides vary by country and jurisdiction. It is your responsibility to verify that purchasing and using these products complies with local laws and regulations in your area.
We respect your privacy and do not sell or share personal customer information with third parties for marketing purposes. We may share information only as required by law or with service providers essential to processing your order. Please review our Privacy Policy for full details.
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